Need help with Admission, Registration, Financial Aid, Holds or other questions? The campus is open and in person and remote help is available.  

Campus will be closed on Monday, September 2nd in observance of Labor Day. We will re-open with normal hours on Tuesday, September 3rd

In Person Support: For Students New to PCC

Visit the Pathways FYE Center in V-100 for help with registering, financial aid, and more!

Hours:
Monday - Friday | 8am - 5pm

In Person Support: For Current PCC Students Visit the Success Centers in D-300 for help with registering, financial aid, and more!

Hours: Monday - Friday | 8am - 4:30pm
Virtual Support Center Use our Virtual Support Center to get help from our friendly PCC staff.

Fall Hours:
Monday - Friday | 9am - 4pm
Close

the Virtual Support Center

  1. Visit the Virtual Support Center Login Page
  2. Sign in with your Lancer ID#
    • If you don't have a Student ID #, select “Not a student yet” under the sign-in button.
    • We recommend applying for admission at ixuk.os-tw.com/apply 
  3. When it's your turn, a PCC team member will contact you to start your session!  We use email, text, and phone call communication methods.  

Note:  The phone number may show “no caller ID” or it may be a “626” phone number.  If they missed you, please sign up again.  Please be sure your contact information is up to date in LancerPoint. 

  

Non-Business Hours

When the Help Centers are closed, you can reach out to us by phone or by email  — our PCC operators are here to help you!
Email Us: gotopcc@os-tw.com or call us at: (855) GO-TO-PCC.

Skip the Lines with Our Self-Guided Resources

Enrollment and Registration Guides & Videos

Learn how to use LancerPoint to complete the steps to enroll at PCC. Whether you're new to PCC or just need a refresher on how to start your semester, these guides will help!

How-To Guides & Videos

Frequently Asked Questions

Get answers to some of the most commonly asked questions about starting the new semester. 

Plan to complete your educational plan (choosing classes) early so that you can register on your assigned date/time.   

First-Time College Students:  Complete the counseling process online. 

Continuing and Returning Students: 
Other Students:  If you know what classes you need to take you can register on your assigned registration date/time.  Additional information. 
Complete the online prequisite clearance form. Additional instructions are provided on the website.  It usually takes 7-10 business days for processing so please complete your request as soon as possible.  
While registering, you may see one of the following items which may make it difficult for you to register. Use our Troubleshooting guide to see what your error means and how to fix it. 
Apply for financial aid by completing the Free Application for Federal Student Aid (FAFSA) or CA Dream Act Application (not a US Citizen or permanent resident), but meet AB 540 Criteria. It usually takes 4-6 weeks for processing.  

Transcripts can be viewed or ordered in LancerPoint.

How to Order Transcripts

Please visit What to Expect After Applying for Graduation for additional information.   

PCC offers two types of fully online classes:

  • Fully online asynchronous
    • Asynchronous means that your online class is pre-recorded. You do not log in at a specific time. Instead, you will access class material on Canvas and complete assignments within a specific timeframe as specified by your instructor.
  • Fully online synchronous
    • Synchronous means "live".  You will log in at a specific time to take the course. 

You can learn more about how a course is being offered by checking the class schedule. Please note: your online schedule says, “TBA” for all classes that are “asynchronous”.

Need a laptop? Laptops are available to borrow from the PCC Library. You can visit the library during their open hours to check one out!

View Library Hours

You can visit us in-person or purchase books online.  

Bookstore Services

  1. You can purchase your textbooks online and pick them up at the Bookstore service windows or you can have them shipped to you
  2. Financial aid vouchers for Lancer Aid, EOPS, NextUp, Stars, CARE, Veterans, Department of Rehabilitation) will be available for online order payment. If you have been awarded a voucher, you will receive an email from Financial Aid with information on how to access.
  3. If you cannot shop online,  purchase or rent books at the entrance to the Textbook floor of the Bookstore (second floor).
  4. If you may visit the Bookstore to purchase school supplies/art supplies. 

Visit the Bookstore's website for store hours and up-to-date information

You can get your LancerCard ID in the Pathways Center, V-100 or at the Foothill Campus.

Visit the LancerCard Website for Information

Before the First Day of Class

  • Most classes have waitlists in order to provide students with a chance to get a seat in a class if a student registered in the course drops it.
  • If you are on the waitlist and are offered a seat in the class by a system email, you have 48 hours to register for the class before it ​the notification expires. ​An email will be sent to your go.os-tw.com account ​informing you if a seat has become available. Please check this email often.
  • All waitlist notifications expire ​the day before the class begins.
  • If the professor for the course provides you with an add code it will not work until the first meeting day of the course. This add code expires on the last day to add/drop the course (the day before the Census date). Click on the CRN of the course in the schedule of classes for important dates. 

After the First Day of Class

Waitlists for closed classes expire on the day before the class begins. For more information on crashing courses, read our how-to guide on "how to crash a course".

Dropping Classes

The deadline for dropping a class without a W is listed in the Schedule of Classes. It can be found by clicking on the 5-digit CRN. Be sure to click on the CRN for each course in the schedule of classes to determine the last day to drop without a W and/or receive a refund, as it may be different for each course. 

If you’re not sure if you should drop, sign into the Virtual Support Center to get connected with a counselor and discuss your class options.

You will only see a course in Canvas 7 days before the class starts. If it is within 7 days of the class start day, one of the following reasons may be why you can’t the course in Canvas:

  • You may not actually be enrolled in the course (may just be on the waitlist). Waitlisted students cannot access a class until they actually add the class.

  • It may be that the instructor has not published the course in Canvas yet. You will not be able to access the actual course in Canvas if the instructor has not Published the course.  Contact the Instructor of the course via email.  Email addresses can be found in the PCC Directory.

Help Using Canvas

  • If you need help learning how to use Canvas, watch the Student Canvas Overview or “how to” Video Guides.
  • For Technical Support, contact the 24/7 Canvas Student Hotline: (844) 303-4497 
  • If you are logged in to Canvas, you can also click the "Help" button for a 24/7 Chat with a Canvas representative.